Senior Payroll Supervisor at Avery Dennison in Painesville, OH
Reporting into the Sr. Manager Payroll Optimization, Global Projects & Data Governance with a dotted line into the US/Canada GWO Hub Leader. Responsibilities include but are not limited to:
Delivery of services Ensure agents have an in-depth, up-to-date understanding the services they are responsible for; including where to find routine information, answering policy questions, and knowledge of complex processes Allocate ad-hoc work to the team ensuring that time critical and urgent cases are prioritized to meet SLAs and business need Audit the ageing of cases to ensure that these are closed within SLAs Drive consistency in process and performance across multi countries Act as an escalation point for team members Monitor trends in cases and propose opportunities to improve the service and resolve through direct access (Tier 0), where applicable Develop key partner relationships with field HR Maintain compliance with federal, state and local payroll, wage and hour laws and standard methodologies Management of the team Day to day oversight of the payroll production team Coordinate payroll processes and activities including inter-department dependencies Validate internal process controls and maintain Sarbanes Oxley documentation Manage audits performed by internal and external auditors Assist with execution of short & long term payroll strategies Supervise, motivate and develop the team through effective coaching and monitoring Hold regular 1:
1s with team members and assess individual and team performance regularly, taking quick action as required Provide practical support and on the job training to help team members to develop Encourage a positive attitude towards the team and the services delivered by the team Support the Hub Leader in the recruitment of the team Identify process and service improvement opportunities Qualifications
Qualifications:
5 years of payroll and timekeeping related experience in the US and Canada 2-3
years in a payroll supervisory role Solid working knowledge of HRIS/Payroll systems, experience with ADP preferred 3
years experience within a HR shared services environment preferred 2-3 years experience with case management tool preferred Strong management and coaching skills Proven track record of providing excellent customer service to employees and managers at all levels in an organization High attention to compliance and accuracy Excellent verbal and written communication skills Proficient in Excel. Google Suite experience preferred. Ability to interpret data to understand workload, capacity and trends in service Ability to build strong and effective relationships Experience with technology implementation and change management would be advantageous
Salary Range:
$80K -- $100K
Minimum Qualification
HR Compensation & BenefitsEstimated Salary: $20 to $28 per hour based on qualifications.
Delivery of services Ensure agents have an in-depth, up-to-date understanding the services they are responsible for; including where to find routine information, answering policy questions, and knowledge of complex processes Allocate ad-hoc work to the team ensuring that time critical and urgent cases are prioritized to meet SLAs and business need Audit the ageing of cases to ensure that these are closed within SLAs Drive consistency in process and performance across multi countries Act as an escalation point for team members Monitor trends in cases and propose opportunities to improve the service and resolve through direct access (Tier 0), where applicable Develop key partner relationships with field HR Maintain compliance with federal, state and local payroll, wage and hour laws and standard methodologies Management of the team Day to day oversight of the payroll production team Coordinate payroll processes and activities including inter-department dependencies Validate internal process controls and maintain Sarbanes Oxley documentation Manage audits performed by internal and external auditors Assist with execution of short & long term payroll strategies Supervise, motivate and develop the team through effective coaching and monitoring Hold regular 1:
1s with team members and assess individual and team performance regularly, taking quick action as required Provide practical support and on the job training to help team members to develop Encourage a positive attitude towards the team and the services delivered by the team Support the Hub Leader in the recruitment of the team Identify process and service improvement opportunities Qualifications
Qualifications:
5 years of payroll and timekeeping related experience in the US and Canada 2-3
years in a payroll supervisory role Solid working knowledge of HRIS/Payroll systems, experience with ADP preferred 3
years experience within a HR shared services environment preferred 2-3 years experience with case management tool preferred Strong management and coaching skills Proven track record of providing excellent customer service to employees and managers at all levels in an organization High attention to compliance and accuracy Excellent verbal and written communication skills Proficient in Excel. Google Suite experience preferred. Ability to interpret data to understand workload, capacity and trends in service Ability to build strong and effective relationships Experience with technology implementation and change management would be advantageous
Salary Range:
$80K -- $100K
Minimum Qualification
HR Compensation & BenefitsEstimated Salary: $20 to $28 per hour based on qualifications.
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